Refund Policy
This Refund Policy explains how returns, exchanges, replacements, and refunds work at Bowechop Axis (“we,” “us,” “our”). By placing an order, you agree to the terms below. We aim to resolve issues fairly while protecting customers and our operations from preventable loss and misuse.
1. Return Window
Unless a different timeline is stated for a specific product, return requests should be submitted within 30 days of delivery. If your return request is made after the return window, we may not be able to approve it. Return eligibility can depend on product condition and verification of purchase.
2. Condition of Returned Items
Returned items must be in original condition, without signs of excessive wear, alteration, or misuse, and include all original components, accessories, manuals, and packaging (when applicable). Items returned in a condition that prevents resale may be refused or may receive a partial refund if allowed by law.
3. Non-Returnable Items
Certain items may be non-returnable, such as final sale products, customized goods, or products explicitly marked as non-returnable. For hygiene, safety, and product integrity reasons, opened or used items may be ineligible for return unless defective or damaged upon arrival, or unless otherwise required by law.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us promptly with your order details and supporting information such as photographs of the product and packaging. We may offer a replacement, repair, store credit, or refund depending on the situation, product availability, and verification. Claims should be submitted as soon as possible after delivery to help us work with carriers and suppliers when needed.
5. Return Shipping
Return shipping responsibility depends on the reason for the return. If the return is due to our error (wrong item, verified defect, or damage in transit), we may provide instructions or an approved shipping method. If the return is for personal preference (change of mind, ordering the wrong item, sizing issues, etc.), return shipping costs are generally your responsibility unless stated otherwise.
6. Refund Method and Timing
Approved refunds are typically issued back to the original payment method. Refund processing time can vary by payment provider and financial institution. Once a refund is issued, it may take additional business days for the funds to appear on your statement.
7. Partial Refunds
Partial refunds may apply when items are returned with missing components, show signs of use beyond reasonable inspection, are not returned in original condition, or are returned without required packaging where that packaging is essential for resale. We may also apply partial refunds where permitted by law if return handling, inspection, or restoration is required.
8. Exchanges
Exchanges may be available depending on the product type and inventory. If an exchange is requested and the desired replacement is not available, we may offer an alternative resolution such as store credit or refund consistent with this policy.
9. Order Cancellations
If you request cancellation, we will try to accommodate it if fulfillment has not started. Once an order is processed, packed, or shipped, it may not be possible to cancel, and you may need to follow the return process after delivery.
10. Chargebacks and Disputes
If you have a concern about your order, please contact us first so we can attempt to resolve it. Submitting a chargeback without first contacting us may delay resolution and can limit our ability to provide certain remedies.
11. Policy Updates
We may update this Refund Policy from time to time. The “Last Updated” date reflects the latest version. The policy in effect at the time of your purchase generally applies to your order unless a change is required by law.